Our Team

At LVL1, we’re a small team & we like it that way. It means you get to know the people looking after your IT, & we get to know you, your business & the way you work. No call centres. No endless ticket queues. Just real people you can speak to when you need us.

Henry Dunk

IT Lead

A goal-driven IT Lead with over 12 years of experience, Henry brings a people-first approach to keeping systems running smoothly and empowering teams to work smarter.

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Connor Burwood

Systems Lead

With a background in Computer Science & a specialisation in CRMs, Connor focuses on creating efficient systems that empower businesses to streamline operations & achieve their goals.

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Ryan Storey

Founder

A passionate IT leader with over 13 years of experience, Ryan excels in aligning technology with business strategy to unlock growth & efficiency for clients.

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Our Trusted Tools & Partners

At LVL1, we leverage a diverse range of industry-leading tools & technologies to deliver exceptional solutions tailored to our clients’ needs. By working with the best in the business, we ensure reliability, innovation, & success in every aspect of our service.

Our Values

At LVL1, our values are more than words; they shape how we deliver IT solutions, foster innovation, & build lasting relationships with our clients. Here’s how we bring these principles to life:

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Reliability

We pride ourselves on being there when you need us most. Whether it’s resolving a critical issue or providing proactive support, our dependable service ensures your business runs smoothly, giving you peace of mind.

Transparency

We believe honesty & clarity build trust. That’s why we’re upfront about costs, solutions & processes, ensuring you always know what to expect. With LVL1, there are no hidden surprises, just straightforward IT support.

Simplicity

IT doesn’t have to be complicated. We focus on breaking down technical jargon & delivering clear, straightforward solutions, so you can make informed decisions without feeling overwhelmed.

Customer Focus

Your success drives everything we do. We take the time to understand your unique goals & challenges, tailoring our services to deliver solutions that truly make a difference for your business.

Real feedback from customers that rely on LVL1.

 
 
 
 
  EXCELLENT  
  
 Based on 13 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Wendy Richards 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Awesome service, friendly and reliable. Highly recommend
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Julie Peach 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot thank Ryan enough for all the support he has given myself and Jo. Not only has he sourced equipment for us, he has spent hours setting it all up. He has endless patience for those of us who are not great with IT. Thank you for all your help!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Harley Robson 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I had my CCTV system set up from LVL1 and what a great experience throughout! I had 4 quotes from different security company's and LVL1 was the cheapest! Ryan and his team came on the specified day to plan/install the system to my home. Ryan and his team was very professional and very friendly, who had lots of professional knowledge in installing these HIKVISION CCTV systems. Any questions I had to ask, Ryan was more than happy in answering and making sure I was happy with the system and service. I would highly recommend anyone who is wanting domestic or commercial CCTV installed to go with LVL1! You will not be disappointed!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Hannah Green 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Trusting LVL1 with our IT systems and security has given us complete peace of mind, knowing our business is protected and that any issues will be resolved quickly and confidently is invaluable.
Ryan’s support with implementing new security software, migrating our phone systems, and providing the necessary training has been incredible - always delivered calmly, efficiently, and with transparent explanations. The team are super friendly, responsive and completely client focused, always taking the time to understand what’s needed and providing solutions without ever feeling pushy.
We truly value their support and would highly recommend LVL1 to any business looking for a reliable, genuine and trustworthy IT partner.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Georgia Harvey 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at LVL1 were extremely helpful and fixed a number of issues I was having with my email accounts and Microsoft. They explained exactly what needed to be done to rectify the problems and then got these resolved promptly! Definitely would recommend
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kevin Mantle 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
From my experience working with LVL1, I’ve been extremely impressed with the level of service they provide. Ryan and Connor have been brilliant to deal with, both highly professional, knowledgeable, and quick to respond.

The advice they’ve given us has been excellent, and the turnaround time is always fast. They’ve also been a huge help with our IT systems and CCTV, which has made a real difference to how smoothly everything runs day to day. Communication has been clear and consistent throughout.

I wouldn’t hesitate to recommend LVL1, especially if you’re looking for reliable support and people who genuinely know what they’re doing.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 William Burton 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
LVL1 provides a service that is both efficient and approachable. Ryan and the team are friendly and easy to work with, making technical support feel straightforward and stress‑free. They take the time to research and deliver solutions that are well thought‑out, ensuring clients get the right fix rather than a quick patch. A reliable choice for anyone looking for dependable IT support!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Wendy Richards 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Really impressed with the personal customer service from LVL1. They took the time to sync all my devices and make sure everything was fully IT compliant. Friendly, efficient, and professional – highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ruben Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Ryan and the team are genuinely a pleasure to work with. There’s no IT issue too small or too big for them to handle, and they’re always on hand with great, advice that is solutions focused. Best of all, they're no pushy or 'salesy'. They listen to what you need, and work diligently and thoroughly to deliver results and great customer experience. Lvl1 will happily help with anything tech related to support the business, taking so much hassle away. I’ll continue to recommend them without hesitation.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Bryony Keeble 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I can’t thank this amazing company enough! My Instagram account was hacked last week and I had completely lost hope after exhausting every option with no success. I truly thought it was gone for good. But then I was recommended to reach out to Ryan, their support was incredible. So friendly, helpful, and nothing was too much. They were quick, responsive, and made the whole process so much less stressful. I’m beyond grateful to have my account back thanks to Ryan. Highly recommend them to anyone needing tech support – he really goes above and beyond!