Location:
Norwich, Norfolk
Phone:
01603 517404
E-Mail:
hello@lvl1.co.uk
Ryan Storey
Founder
I’ve always been curious about how things connect – systems, people, & ideas. That curiosity naturally led me into IT, but my path didn’t follow the traditional university route. After a year in sixth form, I spoke to people across the industry, from technicians to IT directors. The advice was clear: get hands-on, get certified, & start learning on the job.
So that’s what I did. I began my career with an apprenticeship at a small IT business, starting with a BTEC in IT & Telecoms. At the time, the company was run from a garage – but by the end of my first year, we’d moved into an office, taken on more clients, & I was hands-on with everything from repairs & support to installations & client consultations. It gave me a solid grounding in IT & telecoms, & I followed it up with Microsoft certifications in networking & cloud fundamentals.
Over the years, I progressed into internal IT roles, including at a sizable manufacturing company where I started as a technician & worked my way up to Digital Delivery Manager. I was part of a forward-thinking team focused on digitisation, continuous improvement, & compliance. During my time there, I helped implement ISO 27001, achieved Cyber Essentials, & led cross-departmental projects aligned with both regulatory & operational frameworks.
Later, I moved into a senior IT leadership role at a shared services company, leading a team of 18 across IT, systems, software, & data. We delivered projects throughout the UK, Asia, & South Africa – including travelling to Cape Town to set up a 400-seat contact centre.
Today, I run my own company, LVL1 – offering managed IT, systems, automation, & support services to businesses who want more than the average provider. We’re not just about fixing problems – we’re about becoming part of the team, understanding how your business works, & using tech to help it run smoother, faster, & smarter.
I’m not looking for hundreds of clients – just the right ones. If you value trust, innovation, & honest relationships, let’s talk.
Connor Burwood
Systems Lead
After studying Computer Science at the University of Lincoln and spending a couple of years working in retail, I found my calling in IT. For the few years, I’ve been diving deep into systems automation and CRM development, helping businesses work smarter, not harder.
My role revolves around making life easier for our clients by automating processes, cutting down on admin, and building systems that reduce the mental load, so people can focus on what really matters. I love learning and improving so if there’s something I don’t know, I’ll do everything I can to figure it out. That mindset doesn’t stop at work either, whether it’s history, Pokémon lore, or how geography has shaped nations, chances are I’ve watched a YouTube video on it.
Music is a big part of my life too. I’m always looking to discover something new, and I try to listen to an album I’ve never heard before every week.
Outside of work, I’m probably exploring Norwich with my fiancé, hunting for great coffee, adding to my Pokémon card collection, or jumping on Xbox with friends. I’ve lived in Norfolk and Suffolk most of my life, and that slower pace has shaped how I see the world – I believe in taking time to enjoy the little things, and making people feel seen and supported.
One of my favourite sayings is: “It’s not about the party, it’s what you’re celebrating.” For me, it’s all about the people behind the work. Helping others succeed is what drives me every day.