Location:
Norwich, Norfolk

Phone: 
01603 517404

E-Mail:
hello@lvl1.co.uk

Privacy Policy

Introduction

Welcome to LVL1’s Privacy Policy.

At LVL1 Limited (“LVL1”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (“Site”) or engage with our services.

1. Important Information & Who We Are

Controller: LVL1 UK Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us:

  • Email: info@lvl1.uk
  • Postal Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Changes to the Privacy Policy: This version was last updated on 20 January 2025. We may update this policy from time to time, so please check back regularly.

2. The Data We Collect About You

We may collect, use, store, and transfer different types of personal data, including:

  • Identity Data: Name, title, job role.
  • Contact Data: Email address, phone number, and address.
  • Technical Data: IP address, browser type, time zone settings.
  • Usage Data: Information about how you use our Site and services.
  • Comments / Users Data: An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We do not collect special categories of personal data (e.g., health or biometric data) or data relating to children.

3. How We Collect Personal Data

We use various methods to collect data:

  • Direct Interactions: When you fill out forms or contact us directly.
  • Automated Technologies: Cookies and analytics tools capture your browsing activity.
  • Third Parties: Publicly available sources or partners may provide additional data.

4. How We Use Your Personal Data

We will use your personal data to:

  • Provide and manage our services.
  • Communicate with you about our services.
  • Comply with legal obligations.
  • Improve our Site and customer experience.

5. Disclosures of Your Personal Data

We may share your personal data with:

  • Service providers supporting our business operations.
  • Professional advisers such as lawyers and accountants.
  • Regulatory authorities when required.

We require all third parties to respect the confidentiality and security of your personal data.

6. International Data Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place to protect your information.

7. Data Security

We implement appropriate technical and organisational measures to secure your data.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

Retention for Registered Users: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. Your Legal Rights

You have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Object to processing.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us using the details provided above.