People-First IT Support
Built Around You

Managed IT support for small businesses, charities & growing teams across Norwich, Norfolk & beyond.

LVL1 can act as your outsourced IT department, work alongside your in-house IT team, or provide flexible support when you need it.

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simple.
secure.
reliable.
cloud-ready.
friendly.
easy to manage.
people focused.

How we can help you

With a focus on reliability, innovation & bespoke IT support, LVL1 helps business & charities of all sizes harness the power of technology. From our base in Norwich, we provide IT support & consultancy across the UK, ensuring you have the right systems & guidance wherever you are. Whatever your IT challenges, our team delivers practical advice & solutions that make a measurable difference.

Managed IT

Reliable, round-the-clock IT support in Norwich & across the UK, covering all IT needs including remote assistance & on-site visits.

Systems Support & Development

Bespoke IT systems support & development to optimise business operations & streamline efficiency.

Managed Networks

Expert network management & IT support to ensure secure & high-performance connectivity for businesses.

CCTV & Access Control

Professional CCTV & access control solutions to protect your home or business, with reliable surveillance and secure entry management.

Telephony Solutions

Advanced, modern, communications systems, including VoIP & cloud phone setups.

Hardware & Software Procurement

Helping clients identify, purchase, & implement the best tools for their needs.

Security & Compliance

Strengthening defences with services like cyber audits, social engineering assessments, & compliance guidance to keep businesses safe.

Web Design & Development

Professional website design & development to help your business stand out, attract customers and grow online.

Our Values

These guiding principles define how we approach IT, drive innovation, & deliver an exceptional service to help your business succeed

Reliability: Dependable support whenever you need it
Simplicity: Making IT easy to understand & manage
Transparency: Honesty & clarity in all we do
Customer Focus: Your success is our success

Exceptional Support, Proven Results

At the heart of our service is a commitment to excellence. See how we’ve consistently delivered fast, reliable, & top-rated support to our clients over the past month

28 Minutes

is all it takes, on average, for us to respond to a support request

100%

of our clients have given us the highest rating in the past month

99%

of all support requests were resolved on-time, according to SLA, in the past month

      EXCELLENT  
   Based on 14 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Shaun Parker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ryan and his team installed aprx 50 CCTV camera's and an NVR at one of our High Schools. In the lead up, they kept us up to date with the prep and shared documents of the site and camera locations and directions/FOV of the camera's. Being a high school, many of the runs and positioning of camera's were, so we thought quite challenging, but Ryan and the team overcame any and all obstacles without issue. Overall we are very pleased with the install and would not hesitate to use their services again.
  
 
      Posted on Google  
   
   James Barrett 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently had my MacBook keyboard replaced by Ryan and the team at LVL1 and I couldn’t be happier with the service. I first got in touch via WhatsApp, which was really convenient, and they kept me updated throughout the whole repair process. The repair was completed to a high standard, and the communication from start to finish was excellent. I’d highly recommend LVL1 to anyone needing Mac repairs. Thanks again!
  
 
      Posted on Google  
   
   Wendy Richards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Awesome service, friendly and reliable. Highly recommend
  
 
      Posted on Google  
   
   Julie Peach 
 
 
 
 Trustindex verifies that the original source of the review is Google. I cannot thank Ryan enough for all the support he has given myself and Jo. Not only has he sourced equipment for us, he has spent hours setting it all up. He has endless patience for those of us who are not great with IT. Thank you for all your help!
  
 
      Posted on Google  
   
   Harley Robson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had my CCTV system set up from LVL1 and what a great experience throughout! I had 4 quotes from different security company's and LVL1 was the cheapest! Ryan and his team came on the specified day to plan/install the system to my home. Ryan and his team was very professional and very friendly, who had lots of professional knowledge in installing these HIKVISION CCTV systems. Any questions I had to ask, Ryan was more than happy in answering and making sure I was happy with the system and service. I would highly recommend anyone who is wanting domestic or commercial CCTV installed to go with LVL1! You will not be disappointed!
  
 
      Posted on Google  
   
   Hannah Green 
 
 
 
 Trustindex verifies that the original source of the review is Google. Trusting LVL1 with our IT systems and security has given us complete peace of mind, knowing our business is protected and that any issues will be resolved quickly and confidently is invaluable.
Ryan’s support with implementing new security software, migrating our phone systems, and providing the necessary training has been incredible - always delivered calmly, efficiently, and with transparent explanations. The team are super friendly, responsive and completely client focused, always taking the time to understand what’s needed and providing solutions without ever feeling pushy.
We truly value their support and would highly recommend LVL1 to any business looking for a reliable, genuine and trustworthy IT partner.
  
 
      Posted on Google  
   
   Georgia Harvey 
 
 
 
 Trustindex verifies that the original source of the review is Google. The team at LVL1 were extremely helpful and fixed a number of issues I was having with my email accounts and Microsoft. They explained exactly what needed to be done to rectify the problems and then got these resolved promptly! Definitely would recommend
  
 
      Posted on Google  
   
   Kevin Mantle 
 
 
 
 Trustindex verifies that the original source of the review is Google. From my experience working with LVL1, I’ve been extremely impressed with the level of service they provide. Ryan and Connor have been brilliant to deal with, both highly professional, knowledgeable, and quick to respond.

The advice they’ve given us has been excellent, and the turnaround time is always fast. They’ve also been a huge help with our IT systems and CCTV, which has made a real difference to how smoothly everything runs day to day. Communication has been clear and consistent throughout.

I wouldn’t hesitate to recommend LVL1, especially if you’re looking for reliable support and people who genuinely know what they’re doing.
  
 
      Posted on Google  
   
   William Burton 
 
 
 
 Trustindex verifies that the original source of the review is Google. LVL1 provides a service that is both efficient and approachable. Ryan and the team are friendly and easy to work with, making technical support feel straightforward and stress‑free. They take the time to research and deliver solutions that are well thought‑out, ensuring clients get the right fix rather than a quick patch. A reliable choice for anyone looking for dependable IT support!
  
 
      Posted on Google  
   
   Wendy Richards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really impressed with the personal customer service from LVL1. They took the time to sync all my devices and make sure everything was fully IT compliant. Friendly, efficient, and professional – highly recommend!